Remote Service App

The ability to fully monitor your facility even when you can’t be onsite is given to you with Remote Service. Via a secure connection, you can quickly and easily fix the problem remotely.

The additional Remote Service function gives you a flexible and secure solution. It gives you a fast and efficient solution where service technicians or installers do not need to travel out to the source of the alarm to fix any problems.

The Remote service app establishes a link between the installer to the remote alarm panel in a simple manner, even in situations where the alarm panel and the installer sites are behind different firewalls.

The installer can use the same alarm panel specific management software as though they were directly connected or connected through a dial-up modem.
Via a secure connection, changes and configurations can be managed according to any wishes and requirements that may arise.

Remote Service will work with most fire and intruder alarm equipment available on the market.

The system is connected through Remote Service – via a serial port or Ethernet – to the service partner or installer who will be servicing the facility. For security reasons, the system can only be connected to one service partner.

Anyone accustomed to managing alarm panels via a local serial connection or dial-up modem will be able to do the same over IP without any special operating procedures. It’s secure – all access is controlled by the high level of user validation and authentication provided by AddSecure ISA-4.

All the communication is encrypted using the same process as already implemented within IRIS alarm transmission and is compliant with the highest requirements of EN50136-1, Grade 4 ATS6.

Benefits

  • Secure connection

  • Remote alarm panel

  • Local serial connection or dial-up modem